FAQs
the curly questions
General Questions
Flick me the details of what you need via the contact page and I’ll get back to you within 48 hours to set up a discovery call. From there I’ll send a proposal, and once you’re happy, a contract and commencement invoice follow. A 50% deposit locks your spot in the creative calendar, and then we’re off.
Yes, distance has never been an issue. I work with local, interstate and international brands, so as long as you’ve got internet access, we’re good to go. Melbourne local or not.
For one-off projects, a 50% deposit is due before we start. The balance is invoiced four weeks after the initial payment or before final artwork is released, whichever comes first, and final files are handed over once the last invoice is settled. Ongoing retainers are billed at the start of each month and due within five days; if a payment is missed, work pauses until it’s sorted. Depending on the scale of your project, payment plans may be available (usually a monthly amount over an agreed period). I accept direct deposit and bank transfer, and once payment clears, you’re officially in the studio timeline.
The Huntd is a one-woman studio, so I plan the calendar carefully to make sure nobody misses out. Your deposit and signed contract tell me we’re ready to roll: they secure your place in the project timeline and get the creative juices flowing on schedule.
Direct Deposit and bank transfers. Once your payment has cleared, we will slot you into the studio timeline and get the ball rolling on the fun stuff.
Branding
A logo is a mark that identifies your business: images, motifs or type. Your visual identity is the bigger picture — the whole experience of your brand. It includes your logo, plus image styling, tone of voice, colour palettes, fonts and design elements, working together at every touchpoint. Think of the logo as the signature and the identity as the whole handwriting style. A style guide (or brand bible) is where it all gets documented, so your brand shows up consistently, everywhere.
The concept stage is the big creative thinking: I create up to three distinct directions for your project, and you choose the one that fits your vision best. A revision is a tweak to that chosen concept (colours, type, proportions, graphic elements), typically adjusting less than a quarter of the design without changing the idea itself. A brand-new direction isn’t a revision: that’s a new concept, and it’s quoted separately.
Most projects include up to three rounds of revisions unless we’ve agreed otherwise. One round means I action all your feedback in one go and present you with the updated version. To get the most from each round, gather your thoughts into one clear email or document. Then I can implement everything in one hit and hand back a version you’ll love.
It’s the go-to handbook for how your brand looks and speaks: logo usage, colours, fonts, tone, and the rules that keep it all consistent. I call it a bible because that’s honestly how it gets used. Whoever creates content for your brand down the track (you, your team, another freelancer), it keeps everything on-brand without you having to police every post.
Website
A responsive website adapts to whatever screen it’s viewed on: phone, tablet, laptop, or the giant monitor in your office. It’s been the standard for years and Google expects it, so every site I build is designed mobile-first and tested across devices before launch. In short: yes, your website will be responsive, and no, you don’t need to stress about it.
Yes please. Content is king, and I design around your actual words and images rather than pouring them into a template later. Everything gets considered, from where the copy sits to which images do the heavy lifting, so your visitors get a seamless journey to where you want them instead of a wander down a digital rabbit hole.
Yes indeed. I can handle your copywriting, keeping the tone consistent with your brand and weaving in keywords with current SEO in mind. Words that sound like you and work hard: that’s the brief.
I’ve got you. Once your project wraps, I’ll walk you through the how-tos of your brand-spanking-new site. That handover is for my clients only (I don’t offer general WordPress or Shopify support), but both platforms have excellent documentation and support channels, and I’ll point you toward the good stuff.
Yes. It’s your site, and I work transparently. During the build I’ll need backend access to do my thing, so I’ll just ask that you don’t have a fandango in there without letting me know. If I’m refreshing an existing website, I build the new version separately, so your current site keeps running (and stays fully editable) until we’re ready to launch the new one.
Absolutely. I build on user-friendly content management systems, so you can edit pages, publish blog posts and update content without touching a line of code. Once testing’s done and we launch, you get the keys. And if you ever need code-level changes down the road, flick me an email: ad-hoc work is billed at an hourly rate.
I’m a designer, not a printer, so my quotes don’t include printing your artwork. But I’ve got a shortlist of printers I love, with options spanning eco-friendly inks and stocks through to specialty finishes, and I’m happy to source up to three quotes with my recommendation. A small account-management fee applies for sourcing and liaising with printers; then the choice is yours.
Because nobody likes blurry print (unless that’s the look you’re going for). 300dpi is the print standard, and it’s what keeps your images sharp on paper instead of pixelated. And yes, I can tell when an image has been saved straight off the internet. I’ll ask you to resupply, because your project deserves better.
Yes. I need the full picture before the design starts: final copy, high-res images, and any logos or assets in high-res or vector formats. Not sure what you’ve got? Send it over and I’ll take a look and make recommendations before we beg
Let's chat.
Have a question or want to discuss a new project?
Flick me an email, and let’s get chatting.